Returns & Refunds Policy for Flower Delivery East Sheen
Our Fresh Flowers Guarantee
Flower Delivery East Sheen is committed to providing only the freshest blooms to our valued customers throughout East Sheen and the local area. As a trusted florist serving both households and businesses, we stand by our quality promise. All our bouquets are hand-crafted on the day of delivery to ensure maximum freshness upon arrival at your door or workplace.
Damaged on Arrival Policy
If your flowers arrive damaged or in a condition below our usual standards, we sincerely apologise for any inconvenience caused. It’s our policy to resolve any such issues swiftly to maintain your trust and satisfaction. Please check your delivery as soon as it arrives. If you notice any visible damage or quality issues, contact us within 24 hours of delivery and provide your order details and clear photographs showing the damage. We’ll use this information to process your claim efficiently.
Freshness Window
We guarantee that your flowers will arrive fresh and beautiful, reflecting the high standards we uphold as your local East Sheen florist. Our flowers are sourced daily and expertly arranged to remain vibrant for at least five days from delivery, provided they are cared for according to the instructions included with your bouquet. Should you experience significant wilting or loss of freshness within this window, please let us know so we can investigate and address the matter.
Refund and Replacement Options
Your complete satisfaction is at the heart of everything we do. In the rare case that you receive damaged flowers or your order is not as described, we offer the following options to resolve the issue:
- Replacement: We will arrange for a replacement bouquet of equal or greater value to be delivered at the earliest possible opportunity.
- Refund: If a replacement is not suitable, we can process a full or partial refund to your original payment method, depending on the nature and extent of the issue.
All claims must be made within 24 hours of delivery for damaged items, or within the five-day freshness guarantee window for general freshness concerns. Our team will review your claim promptly and communicate clearly regarding the next steps.
Complaints Process
We thrive on delighting our East Sheen customers but understand that occasionally, things may not go as planned. Should you have a complaint about our products or service, we encourage you to get in touch as soon as possible. Please provide your name, order number, and a clear description of the issue. Our team will acknowledge your complaint within two working days and aim to resolve it fully within five working days wherever possible.
Your Local Florist Commitment
As an established East Sheen florist, we truly value the trust placed in us by our neighbours. We are dedicated to continual improvement and maintaining our reputation for high-quality and reliable flower delivery. If you have any concerns or suggestions, do let us know – your feedback helps us serve the community better every day.
