Legal Terms for Secure East Sheen Flower Delivery Services

Terms & Conditions for East Sheen Flower Delivery — Your Online Guide

Introduction

Welcome to Flower Delivery East Sheen. These Terms and Conditions govern your use of our website and the online ordering of flower delivery services in East Sheen and surrounding areas. By placing an order with us, you agree to these terms and conditions in full. Please read this document carefully before completing your purchase. These terms are designed to ensure a positive experience for all customers using our e-commerce flower delivery platform in East Sheen and neighbouring locations.

Order Process

All orders for flower delivery must be placed via our website. We offer a curated selection of bouquets, arrangements, and floral gifts. To place an order, select your chosen items, add them to your basket, and proceed to the checkout. During checkout, you will be asked to provide accurate delivery details, recipient information, preferred delivery date, and a personalised message if required.

In order to process your order smoothly, please ensure all information entered is complete and correct. Any errors in the delivery information may result in delayed or unsuccessful deliveries, for which we cannot accept liability.

Once your order has been submitted, you will receive an automated order confirmation. This confirmation does not constitute acceptance of your order but acknowledges receipt. Acceptance of your order and the completion of the contract between us occur upon dispatch of your order, at which point you will receive a dispatch confirmation email.

Product Availability and Substitutions

We strive to ensure all items displayed on the website are available for order. However, flowers are subject to availability and seasonal changes. In the event that a specific flower or product is unavailable, we reserve the right to substitute with a flower or product of equal or greater value and similar style. Our team will always attempt to maintain the overall appearance and value of the items ordered.

Should a major substitution be necessary, we will attempt to contact you to discuss alternatives. If you are not contactable within a reasonable timeframe, we will proceed with the substitution to avoid delaying your delivery.

Payment Terms

Payment must be made at the time of ordering. We accept a range of online payment methods including major credit and debit cards. All prices are inclusive of VAT, where applicable. Delivery charges, if any, will be clearly displayed at checkout prior to order completion.

Your financial and personal information is handled securely. We use industry-standard secure transactions to process payments. We do not store your card details on our servers. The total price for your order will be stated before you confirm payment.

Delivery Policy

We provide flower delivery services across East Sheen and the surrounding areas. Delivery options and times are specified during the checkout process. We cannot guarantee specific delivery times, but we will endeavour to accommodate your preferences where possible.

If the recipient is unavailable at the nominated delivery address, our driver will attempt to leave the order with a neighbour or in a safe location. A delivery note will be left to advise the recipient where their flowers can be found. If we are unable to deliver the flowers as a result of incorrect information or inability to access the property, we will attempt to contact you to rearrange delivery. Additional charges may apply in such cases.

We are not responsible for delays outside our reasonable control, including but not limited to adverse weather conditions, traffic delays, or issues with third-party couriers. We will always endeavour to inform you as soon as possible in the event of a delivery problem.

Order Amendments and Cancellations

If you wish to cancel or amend your order, please notify us as soon as possible. Cancellations or changes can only be guaranteed if requested at least 24 hours before the scheduled delivery date, as most orders are prepared and dispatched ahead of time.

If your order has already been prepared or dispatched, it may not be possible to cancel or amend the order. Where cancellations are accepted in accordance with this policy, a full refund will be issued via your original payment method within a reasonable timeframe.

Personalised arrangements and bespoke orders may not be eligible for cancellation or refund once preparation has begun. In cases of non-personalised orders, statutory rights apply as per applicable consumer protection legislation.

Returns and Refunds

We are dedicated to providing the highest quality flowers and service. If you are not satisfied with the flowers delivered, please contact us within 24 hours of delivery outlining the issue and providing photographic evidence where appropriate. We may, at our discretion, offer a replacement, partial refund, or full refund depending on the nature of the complaint and supporting evidence.

Due to the perishable nature of fresh flowers, any complaints must be raised promptly. We cannot accept liability for issues reported after the 24-hour period following delivery. Refunds will be processed back to the original method of payment and may take a few working days to appear, depending on your bank or card provider.

Liability

We take great care with all orders and deliveries. However, our liability to you in connection with any order will be limited to the total price paid for the order in question. We shall not be responsible for any indirect or consequential losses, loss of revenue, or loss of opportunity arising from our contract with you.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence or for any matter for which it would be unlawful to exclude liability.

You are responsible for ensuring that all order and delivery details submitted to us are correct. We are not liable for failed or delayed deliveries caused by incorrect information provided by the customer.

Personal Data and Privacy

Your privacy is important to us. Any personal data provided during the ordering process is processed in accordance with our Privacy Policy and relevant data protection laws. We do not share your personal information with third parties except for the purpose of fulfilling your order or where required by law.

Intellectual Property

All content on our website, including but not limited to text, photographs, designs, and trademarks, is owned or licensed by us. No content may be reproduced, distributed, or used for commercial purposes without our written consent.

Force Majeure

We are not liable for any failure to perform or delay in performance of our obligations that is caused by circumstances outside our reasonable control. This includes but is not limited to natural disasters, acts of God, war, riots, malicious damage, compliance with any law or governmental order, and industrial disputes.

Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. Changes will be published on our website. Please review these terms regularly to ensure you are aware of any updates. Your continued use of our website following any changes constitutes acceptance of the new terms.

Governing Law

These Terms and Conditions and your use of our services are governed by, and construed in accordance with, the laws of England and Wales. Any disputes arising in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Information

This website offers flower delivery services for customers located in East Sheen and the surrounding areas. These terms are applicable to all customers purchasing flowers online for delivery within these regions. By completing an order, you confirm your acceptance of these Terms and Conditions as the basis for your transaction with us.

If you have any questions or concerns regarding these Terms and Conditions, please consult our customer service team before placing your order. We are committed to delivering a high standard of service and will be pleased to assist you further.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, such provision shall be deemed severed from the remaining terms, which shall remain in full force and effect.

Contact and Customer Support

If you require support in relation to your flower order for East Sheen and surrounding areas, please reach out to our customer service team. We are always happy to answer your queries or provide assistance as needed with our online flower delivery service.